Reference

How 9winpro Handles Your Personal Data

This privacy policy explains exactly what data 9winpro collects when you open an account, make a deposit via DANA, OVO or GoPay, and use our lobby — and what we do with it.

Account data protectionWallet data — DANA, OVO, GoPayYour right to access and correct dataCookie and tracking disclosureClear data retention terms

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REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of your account information, or need to report a concern about how a transaction was recorded — whether that's a DANA deposit, an OVO withdrawal or a GoPay payment — our support team handles privacy requests directly. Reach out through any of the channels below and include your account username so we can locate your records quickly.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security at 9winpro is not a single checkbox — it runs across account creation, wallet linking, active sessions and the withdrawal verification process. Players in Yogyakarta and across Indonesia access the same security layer when they log in. Here is how the key areas work in practice.

Account Security and Access

Your login is protected by password hashing and OTP verification. Session tokens expire after inactivity, and we flag logins from unrecognised devices for your review before granting access.

Cookie and Tracking Practice

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can manage cookie preferences through your browser settings at any time without losing account access.

Data Retention and Deletion

We keep your account data for as long as your account remains active and for a defined period after closure, as required under applicable local regulations. You may request deletion of non-essential data at any time.

How to Request Changes

Submit a written request via live chat or email, confirm your identity with your registered email address, and we will respond within the timeframe set by applicable local data rules.

What Data We Collect and Why

9winpro Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with us, we collect the details you submit directly — your name, email address, date of birth and contact number. When you link a local payment method like DANA, OVO or GoPay to fund your account, we record the transaction reference

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and wallet identifier, not your full wallet credentials. We use this to verify deposits, process withdrawals and match your account activity. We also collect device and session data — your browser type, IP address and login timestamps — to detect unusual access patterns and keep your
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account secure. This data is not sold to third parties. We may share limited information with payment processors when a transaction requires verification, and with regulatory bodies where local law in Indonesia requires it. You can request a copy of everything we hold about you by
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contacting our support team. If you believe any detail is incorrect, you have the right to ask us to correct or remove it. Availability of our services and the scope of data processing depends on local law and the eligible region in which you access the
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platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Policy Questions, Addressed

These are the questions we see most often about how 9winpro handles personal data, wallet records and account privacy. If your question is not covered here, contact support directly with your account username.

We collect your name, email address, date of birth and contact number at registration. Payment actions via DANA, OVO or GoPay add transaction references to your profile — not your full wallet credentials.

We store only the transaction reference and wallet identifier needed to confirm a deposit or withdrawal. Your full wallet login details are never transmitted to or stored on our servers.

Yes. Submit a data access request through live chat or support email, verify your identity with your registered email, and we will compile and send your data within the period local regulations require.

We share limited data only with payment processors to verify transactions and with regulatory or legal bodies where local Indonesian law requires disclosure. We do not sell personal data to advertisers or external marketers.

Contact support via live chat or email, state which data you want corrected or removed, and confirm your account username. We will process eligible requests in line with applicable local data rules.

We retain account records for a period after closure as required under applicable regulations in your eligible region. You can ask support for the specific retention period that applies to your account type.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Info9Winpro Glossary AccountRegister

How 9winpro Handles Your Personal Data

Contact Us About Your Privacy

How We Protect and Manage Your Information

Your Privacy Policy Questions, Addressed

01 What personal information does 9winpro collect when I open an account?

02 Is my DANA, OVO or GoPay wallet data stored securely?

03 Can I request a copy of the data 9winpro holds about me?

04 Does 9winpro share my data with third parties?

05 How do I ask 9winpro to correct or delete my personal data?

06 How long does 9winpro keep my account data after I close my account?

Privacy Policy

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